Troy's Premier Garage Door Repair Service

The other spring has the same age and cycle count and is usually months from failing. Doing the matched pair in one visit keeps the door balanced, saves a second service call, and means the next break won't happen with your car trapped inside.

Yes — a same-day fix in most cases. The tech re-spools the cable on the drum, tests tension, and replaces both cables if either is frayed. A door open at an angle is one point of failure away from dropping, so don't operate it until we look.

Yes. Off-track doors are dangerous to operate — rollers can jump further and panels can bend. Don't force it. We dispatch same-day for off-track resets, often within hours, realign the track, and check the rollers and hardware.

Torsion springs mount on a shaft above the door; extension springs run along the tracks on each side. You don't need to know which you have — the tech identifies it on the free inspection and carries the common sizes for both.

Yes. DIY-failed-now-call-a-pro is a workflow we see weekly, and we don't penalize on price or judge. Free inspection, a written quote for everything that needs replacing, and we make the door safe and functional again.

Yes. The wrong-size spring is the most common bad-install finding. We document the issue in writing, install the correctly-rated matched pair, balance the door, and stand behind our own work.